SAVING GRACE

1. Saving Grace Home Cleaning is a quality professional cleaning service that is fully insured and bonded, and background checked.
    

2. Saving Grace is designed to tailor a clean to your families needs. We ask that the first two tidy cleans be a open communication clean. This allows us to fix things to you and your homes needs.
    

3. Deposit & Unpaid Invoices: We require a first time deposit of $100 upfront. This secures your first time cleaning appointment. The remaining balance will be due the day of services within a 24 hour period.
    

4. We do reserve the right to add a 10% late fee for payments not paid within 24 hours, and additional 10% added every week on any unpaid invoice for services rendered.
    

5. Payment: We require full payment upon completion of our service to your home. We ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid before the next cleaning day, we will be unable to perform the cleaning.
    

6. We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives and their desire to give the best possible service to our clients.
    

7. We strive to exceed your expectations for quality cleaning services.  We offer a 24 hour guarantee to our services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something.  So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue as soon as possible, or on the next scheduled clean.
    

8. Schedule Changes or Cancellations: We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify Saving Grace at least 48 hours in advanced of your scheduled clean. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) Saving Grace may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify Saving Grace two weeks in advance.
    

9. Temporary Suspension of Services: If you will be away from your home for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.
    

10. Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied. *Please note that same-day cancellations, inability to access your home upon arrival, lack of running water or electricity, or even turning our employees away at the door upon arrival will result in a full price of the service fee. This is because we are unable to fill the appointment slot in such a short amount of time.*
     

11. For their safety and to comply with Federal OSHA regulations, our cleaning technicians are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in your home. Thank you for understanding.
     

12. For our Deep Cleans - We normally work in crews consisting of two or three Cleaning technicians. Every crew includes a team leader that supervises every task and ensures consistent quality workmanship at each job.
     

13. Prior to the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.
     

14. Saving Grace reserves the right to terminate a scheduled clean on site, if pests such as bed bugs, or roach infestation is present in the home during the clean. Rights reserved will allow us to charge clients the cost of the clean, plus equiptment replacement costs for technician.
     

15. Saving Grace is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Saving Grace within two (2) days after service. If notification is made past the two (2) day time period, Saving Grace reserves the right to deny compensation.
     

16. For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.
     

17. Please secure all pets that are dangerous to our employees inside and outside of your house.
     

18. Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.
     

19. We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of Saving Grace employees while they are employed by the company or within three year following the employee’s last day as an employee of Saving Grace Home Cleaning.
    
     

We welcome and appreciate any suggestions that we may use to improve our service to you, our valued client. Please visit our website to complete our performance evaluation so we may better serve you. If you prefer, you may call our office and speak with one of our management staff who will be happy to take your suggestions. We appreciate and value your business. www.savinggracehomecleaning.com